At Brotherford Roofing, we’re committed to a proactive policy of improving the services that we offer by collecting feedback through our Customer Survey. Our goal is nothing short of complete satisfaction. As a valued customer, your opinion is extremely important to us so please take a brief moment to answer the following questions. We look forward to embracing the information that you share with us and thank you for your business.

On a scale from 1 to 5, with 1 being completely dissatisfied and 5 being exceeded expectations, rate your experience:

5 = Exceeded your expectations / Absolutely Yes
4 = Met your expectations / More than likely Yes
3 = Somewhat met your expectations / Undecided
2 = Somewhat did not meet your expectations / More than likely Not
1 = Did not meet your expectations / Absolutely Not

Required fields are indicated with an *

* How long was the length of time it took for an adjuster to make the first initial contact with you?

5   4   3   2   1  

* Did your adjuster offer you a courtesy phone call?

5   4   3   2   1  

* How was the punctuality of your adjuster?

5   4   3   2   1  

* How was the ability of your adjuster to work with your schedule?

5   4   3   2   1  

* Was the appearance of your adjuster presentable and easily identifiable?

5   4   3   2   1  

* How organized was your adjuster’s presentation?

5   4   3   2   1  

* How was the level of your adjuster’s competency about the nature of the business?

5   4   3   2   1  

* How was your adjuster’s ability to carefully listen to your needs and to offer the best course of action?

5   4   3   2   1  

* How long was the length of time it took for your roof repair or roof replacement?

5   4   3   2   1  

* How was the quality of communication with your adjuster?

5   4   3   2   1  

* How was the quality of communication between your adjuster and the installers?

5   4   3   2   1  

* How was the cleanliness of debris removal?

5   4   3   2   1  

* How was the overall look and functionality of your roof repair or roof replacement?

5   4   3   2   1  

* How was your overall level of satisfaction and experience with Brotherford Roofing?

5   4   3   2   1  

* What is the likeliness that you will do business with Brotherford Roofing in the future?

5   4   3   2   1  

* What is the likeliness that you would refer Brotherford Roofing to a family member, neighbor, or a friend?

5   4   3   2   1  

Please use the comment box below if for any reason you are not completely satisfied with our work, or if you would like to tell us how we can better serve our customers. You may also use the comment box if you would like to recognize one of our associates for a letter of recommendation. Thank you for taking the time to share your opinions with us.



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Would you be willing to refer a friend or family member to us?